James Allen Return Policy

James Allen return policy shoes their desire to back up every sale they make.  The dedication to understanding consumer sentiment is yet another reason it’s #1 on our list of places to shop.

If you find yourself less than satisfied with your purchase, and you have kept it in it’s original condition, you have 30 days to exercise an exchange of the item or obtain a no hassle refund.

Further, customers residing in the USA get free shipping on returns (limit three for each customer).

How to Return Items to James Allen for a Refund

The process is quite simple, and it’s outlined on their website.

#1:  Call 1-877-826-9866 (customer service.)

#2:  Communicate your desire to return the item.

#3:  No later than one day later you will be provided a pre-paid 2-Day Fedex Label.

#4: Drop off the item with the pre-paid label at an FedEx location.

#5:  Within two days, your order will be received at the James Allen Office.

#6:  Your refund will be issued within two weeks.  Refund will be issued to the original purchase method.  In the case of a bank wire a check will be used.

Also worth noting:

If you reside outside of the U.S.A., free shipping is not offered on returns. 

Special orders are not returnable.

You must return all items within 30 days of original purchase.

Include the RAN Number. 

Include the original lab grading report if returning loose diamonds.  Failure to do so results in a $150 fee. 

Eternity rings brands and tension rings can not be resized. Use the free ring sizer prior to purchase.


James Allen Return Policy
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